May 2007 Archives

Due to the sheer amount of spam mails we receive via our support account, we needed to tighten our spam filtering rules.

As we want to avoid a situation where support inquiries get fitered out accidentally, we would ask you to follow some simple rules to pass our spam filters:

* Include a short but meaningful subject instead of leaving it blank
* Include some descriptive text in your message instead of leaving it blank
* Avoid HTML formatting or messages written in a word processor
* Make attachements (e.g. VectorWorks drawings) an archive (zip, rar, sit etc.)

This should help to avoid our spam filters classifying your support inquiries as spam.