InteriorCAD crashes

Though VectorWorks and interiorCAD are rock solid working applications, there are circumstances which can cause unexpected crashes. This is due to todays complex software ecosystems.

There are two kinds of crashes: Crashes on unspecified actions and crashes on specified actions. There are no generally known issues, but anyway we'll try to share some knowledge about issues we have seen in the past on certain machines.

• As a CAD system, VectorWorks depends on certain features of your graphics card. If it doesn't work properly, the operating system will quit VectorWorks as soon as it tries to access functionality of the card it doesn't support well. To solve this, try installing the latest driver for your card. For NVidia cards, you will find frequently updated and easy to install drivers on their webpages. Other manufacturers also update their drivers, but NVidia is one of the most conscientious manufacturers when it comes to driver maintenance
• If updating the driver doesn't help, try switching off the hardware acceleration of the graphics card. This can help to work around driver insufficiencies.
• If this doesn't help, check if you are running virus protection or firewalling software. VectorWorks needs to access system calls for communicating with the hardware dongle, for serial number checking and while rendering. Try switching off your system protection software temporarily. If this helps, update it to avoid problems
• Sometimes (though it doesn't appear often) it can happen that your template drawing is damaged. It is obvious that an error in the template drawing gets duplicated each time you create a new document based on it. Try copying all elements of your drawing to a new, blank drawing and work with it. If the crashes disappear, we recommend to create a new template file based on a new, blank drawing. After that delete the damaged template file
• Even though we put huge efforts into quality assurance, we can not guarantee by 110% that interiorCAD doesn't contain bugs. If you have found one which is reproducable, please don't work around it without informing us. Send the file in question to the interiorCAD support team and add a short description like:

  Attached you'll find a zip archive containing a VectorWorks drawing. After opening it, edit the selected unit named "Base unit 500". Go to front design and select the leftmost door. Then try assigning the handle with the ID 099 55 679. Now try pressing the OK button. At this moment VectorWorks crashes.

  Don't trust we will find the error by ourselves. Chances are given that a bug which passed our QA system once can pass it a second time and thus persist in the next version. Thanks for your help!