Help needed? Contact us!

By Christoph Eckert on September 1, 2005 5:01 PM |

interiorCAD is easy to use. But still there may be occasions where you'll need help. In this case do not hesitate to send us a support inquiry via electronic mail.

Your mail should always include the drawing on which your question is based. To prepare your drawing for mail delivery see the entry �Sending drawings via electronic mail� also posted on September 1, 2005.

Your mail should include a short description so our support people can help you quickly. Your inquiry should include the following information:

  • Operating system type and version
  • VectorWorks Type and version
  • interiorCAD version

A short example:


Subject: Problems assigning a connector


Hi,


I'm using interiorCAD V 2.0 on top of VectorWorks 11.5.1. The operating system is Mac OS 10.4.2.

In the included drawing you'll find the unit called �Sink unit�. Besides the top and bottom shelves it contains a further fixed shelf. I assigned the Hettich Rastex connector N� 079 439, dowel 048 037 to both unit shelves, but it doesn't appear in the list where I can assign connectors to the fixed shelf. Any clue what's happening here?

Thanks and best regards

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About this Entry

This page contains a single entry by Christoph Eckert published on September 1, 2005 5:01 PM.

Sending drawings via electronic mail was the previous entry in this blog.

About units based on polygons is the next entry in this blog.

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